FAQs

Delivery Information

We have two options for delivery, for the UK if the order is placed before 4pm it’s dispatched on the same day and if it’s placed after 4pm it is then despatched on the next working day. Any orders placed after 4pm on Friday will be dispatched on Monday. You can choose from the two options

1.Next day delivery which is £8.95 or free if orders are over £100 (not applicable during sales) or

2.Standard delivery which is £3.95.

Orders placed outside the UK are calculated before checkout based on delivery service and location.

How do I exchange an item?

All items can be exchanged as long as:

The tags are still attached
Item is still in brand new condition

How do I return an item?

Yes all items can be returned within the 14 days period along as all items are still:

In brand new condition
Tags must be attached
Once the item has been returned you will receive your full refund back.

On delivery your parcel will include a returns form with instructions, simply fill in the form and pack it along with your items into a re-sealable bag.

How long will it take to receive my refund?

All refunds are processed within 2-3 days and after processing is finished from our side your funds should be available to you within 5 days depending on your bank.

What delivery service do you use?

We work with the best delivery services to get your orders to you safely and quickly as possible such as:

DHL
PARCELFRORCE
ROYAL MAIL

For all our customers from the Europe have the options of express DHL, Aramex and standard delivery.

For our middle east customers you have the choices of express DHL, ARAMEX, and standard delivery.

What should I do if my items are faulty?

If your items arrive faulty or damaged please get in touch with us via email info@reignchildrenswear.com and we will be able to solve your issues accordingly.

PAYMENTS

What payments do Reign Childrenswear accept?

We accept all debit cards including Visa, MasterCard and American Express.

Is Reign Childrenswear safe to make payments online?

Yes, all of our transactions are 100% safe as they are encrypted through our secure server which protects all your private information.

My credit card was declined?

Check that you have provided all correct information and if the problem persists check the following:

Do you have sufficient funds
Bank security
Name and address aren’t matching with the card details you have provided

If the problem persists, please contact us via email at info@reignchildrenswear.com or sales@reignchildrenswear.com or via our whatsapp number +447522 618653

ORDERS

How do I make an order?

Add the items you like to your cart and click proceed to checkout. If you have an account with us you will be asked to log in and if you don’t you can choose to make an account or checkout as a guest. Once you’ve clicked checkout you will see your items in your cart, you will be asked to fill in billing details. choose your delivery method and then click continue to payment. All our payments are 100% secure.

Can I make any changes to my order once its been placed?

Yes, get in touch with us via email and provide us your order number and email as soon as possible as once orders are despatched we can not make any changes.

How will I know you have received my order?

You will receive a confirmation email from us with your order details.

Secure Payments

Rest assured and shop with confidence with Reign Childrenswear as all the transactions you make will be 100% safe as we use a secure server which encrypts transaction details to protect your information. The padlock symbol next to our web address shows you that you are in a secure area. At Reign Childrenswear we take pride in our customers and giving them exceptional customer service and trust.

We deliver worldwide

We deliver worldwide so we have teamed up with the best and most reliable couriers to get your purchases to you as quick and safe as possible.

Reign Childrenswear ©2018

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